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Frequently asked questions
The questions our support team is asked most, answered in full. If yours is not here, email us and a person will write back.
Email
contact@protopappsvips-au.com
Typical reply
1-2 business days
Support hours
Mon-Fri, business hours
Your account
How do I create an account?
Choose the trial, enter your email address and add your payment card. It takes under a minute, and the whole library opens as soon as you are through.
I have forgotten my password.
Use the forgotten password link on the sign-in screen and follow the emailed reset link. If the email does not arrive, check your spam folder, then email us and we will help.
Can I change the email address on my account?
Yes. Email us from the address currently on the account, tell us the new one, and we will move it across for you.
How many devices can I use?
Your membership is for your personal use and follows you from device to device. Sign in on your phone, your laptop or a smart speaker and pick up where you stopped.
Trial, billing and cancellation
How much does Podify cost?
Your trial is A$1.95. After the trial period, if you do not cancel, you will be charged A$19.95 per month on a recurring basis until you cancel. All prices are in Australian dollars and include GST. The full breakdown is on the pricing and billing page.
Can I cancel during the trial?
Yes. The trial can be cancelled at any time, and cancelling before it ends means the monthly fee is never charged.
How do I cancel?
From your account settings, in the subscription or billing section, or by emailing contact@protopappsvips-au.com from the address on your account. We action the request and confirm by email. Step-by-step instructions are on the subscription and billing page.
I do not recognise a charge.
Email us the date and the amount and we will identify it and explain it. If something has gone wrong, we will put it right.
How do I update my card?
In the billing section of your account settings. Keeping your details current stops your membership being interrupted.
Listening
Is it really ad-free?
Yes. Podcasts and live radio both stream with no adverts and no interruptions.
Can I listen offline?
Yes. Download episodes to your device and play them with no connection at all, which is the difference between a quiet flight and a very long one.
Can I listen to overseas stations?
Yes. Podify carries more than 40,000 live stations across around 60 countries, so a station from home and one on the other side of the world are equally close.
Do I need to install anything?
No. Podify runs in your browser on phones, tablets, laptops and desktops. There is nothing to download and nothing to update.
A station or episode will not play.
Refresh the page first, then try another station to see whether the problem is with one stream or with the connection. Live stations occasionally go off air at the broadcaster's end. If it persists, email us and tell us which station or show.
Playback keeps stopping.
This is almost always the connection rather than the service. On a weak mobile signal, downloading an episode first and playing it offline is the reliable route.
Still stuck?
Email contact@protopappsvips-au.com from the address on your account and tell us what is happening, ideally with the show or station name. We usually reply within one to two business days. You can also use the contact page for the full details of how to reach us.
Before you write: emailing from the address you registered with means we can find your account straight away, which saves a round trip and gets you an answer sooner.